At MySucaStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be unused, unworn, and in their original condition with tags attached.
  • Returns must be requested within [Insert Number] days of receiving your order.
  • Items such as undergarments, swimwear, and accessories may not be eligible for return due to hygiene reasons.

2. How to Request a Return

  1. Contact Us – Email us at [email protected] with your order number and reason for return.
  2. Approval & Instructions – Once approved, we will provide return instructions, including the return address.
  3. Ship the Item – You are responsible for the return shipping costs unless the item is defective or incorrect.
  4. Processing – Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Policy

  • Refunds will be issued to the original payment method used at checkout.
  • Please allow [Insert Number] business days for the refund to be processed after we receive your return.
  • Shipping fees are non-refundable, except in cases of incorrect or defective items.

4. Exchanges

  • If you received the wrong item or a defective product, please contact us immediately at [email protected] for an exchange.
  • Exchanges are subject to item availability.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale
  • Undergarments, swimwear, and accessories (for hygiene reasons)
  • Items damaged due to misuse or improper care

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please email us at [email protected] within [Insert Number] days of receiving your order. Include photos of the item for verification.

7. Contact Us

For any questions or concerns regarding returns and refunds, feel free to reach out to us:

📧 Email: [email protected]

Thank you for shopping with MySucaStore! We appreciate your support and are here to assist you.